Refund Policy
Effective Date: 3/2/2026
Last Updated: 3/2/2026
1. General Refund Policy
At Nice Strategy, we stand behind the quality of our computational infrastructure products and services. Our refund policy is designed to be fair and transparent while protecting both our customers and our business.
2. Hardware Products
30-Day Money-Back Guarantee
Eligible for full refund if:
- Product is unused and in original packaging
- All accessories and documentation included
- No physical damage or modifications
- Return request within 30 days of delivery
Restocking Fee
A 15% restocking fee may apply to returns of opened or used hardware products, except in cases of manufacturer defects.
Non-Refundable Items
- Custom-configured hardware systems
- Software licenses and digital downloads
- Special order items
- Items returned after 30 days
3. Services and Consulting
Technical Services
Refunds available if service is not delivered as specified. Partial refunds may be issued for incomplete work.
Consulting Services
Refunds considered within 7 days of service delivery if dissatisfaction is documented and reasonable.
4. Digital Products
Digital products including software, configurations, and online courses are generally non-refundable once accessed or downloaded.
Exceptions may be made for technical issues that prevent product use.
5. Shipping and Returns
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or product defect.
Original Shipping
Original shipping charges are non-refundable unless the entire order is returned due to our error.
6. Defective Products
Products with manufacturing defects are eligible for:
- Full refund or replacement within warranty period
- Free return shipping for defective items
- Priority processing for warranty claims
7. Refund Process
Initiating a Return
- Contact our support team with order details
- Receive return authorization and instructions
- Package item securely with original materials
- Ship to designated return address
- Await inspection and processing
Processing Time
Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
8. Exceptions
Nice Strategy reserves the right to deny refunds in cases of:
- Fraudulent returns or abuse of policy
- Returns beyond specified timeframes
- Damaged or modified products
- Incomplete returns missing accessories
- Violations of terms of service
9. Contact Information
Refund Inquiries: refunds@nice-strategy.com
Customer Support: +1-555-NICE-STRATEGY
Hours: Monday-Friday, 9AM-6PM EST
This refund policy is part of our commitment to customer satisfaction. For questions about returns or refunds, please contact our customer service team.
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